Frequently Asked Questions - Logic Products

Frequently Asked Questions

Logic Products / General Questions

Is your packaging BPA free? (also known as Bisphenol A)

Yes, Logic Products packaging is BPA Free. We use PETE plastic bottles, also known as PET, which do not contain BPA or other carcinogens. We make our bottles in the U.S.A., and they can be recycled as PET plastic can be used over and over again. Our bottles are also lightweight and require less energy to transport.

Do you test on animals?

No. We never test on animals. All Logic Products are certified as cruelty free by PETA.

Where can I find a full list of your ingredients?

We publish all of our ingredients on our website on each product page.

What is your return policy?

At Logic Products we value customer satisfaction, and we stand behind all of our products and offer our customers a 100% quality guarantee.

You may return new, unopened items sold and fulfilled by Logic Products within 15 days of delivery for a full refund, minus shipping charges. Most refunds are fully refunded in 7 to 10 days after we receive and process your return. For replacements, we can only replace the exact item you ordered, and you are responsible to return the unwanted item(s) within 15 days. If you want an exchange for a different item, you will need to return the item and place a new order. Please note, shipping charges are non-refundable.

If you are not satisfied with your purchase for any reason, please contact us. Please explain the reason for your return and include your:

  • LPG Order I.D. Number
  • Date of purchase
  • Name and Address where the product was shipped
  • Our customer service team will reach out to you promptly
Do you make unscented products for people who prefer fragrance free products?

No, we do not at this time. However, many customers who do not like strongly scented products love TotLogic’s current product assortment because our products are lightly and naturally scented with essential oils and plant- based ingredients. We have intentionally designed our products to appeal to those who do not want a pungent and heavy scent

Are your products safe for pregnant and nursing women to use?

Yes, they are. If you have any ingredient concerns, please contact your doctor prior to use.

What does it mean when you say your products are naturally scented?

All of our products are scented with natural essential oils and botanical extracts that are blended together to create our light and refreshing proprietary scents.

TotLogic

Where are TotLogic Products made?

All TotLogic Products are manufactured in the U.S.A. in a top-of-the-lineFDA-registered manufacturing facility that specializes in natural and organic formulations and is certified by the USDA as an organic processor of personal care products and certified to manufacture products that carry the NSF Organic seal.

Where can I buy TotLogic Products?

We are an e-commerce company. You can purchase them right here from our website. TotLogic can also be found on amazon.

What does it mean when you say TotLogic Products do not contain harsh ingredients?

It means that TotLogic Products do not contain Sulfates, SLS, Phthalates, Parabens, PEG’s, Synthetic fragrances and artificial dyes, to name a few ingredients on our bad list.

Are TotLogic Products Vegan?

Yes. TotLogic products are certified as Vegan by PETA.

What is the best way to store my TotLogic Products?

Please store your products away from direct sunlight and high heat. If you have stocked up, store the products you are not currently using in a linen closet or hallway closet. Don’t store excess products in the shower or bathroom due to fluctuating humidity.

Are TotLogic Products safe for sensitive skin and good for adults too?

Yes, TotLogic products are compatible with all skin types and recommended for those with sensitive skin. They are gentle and are perfect for the entire family, from babies to grandparents.

BarkLogic

Do I need to dilute BarkLogic Shampoo before using?

No, you do not. BarkLogic Shampoo is ready to use as is.

If my dog licks the product. Do I need to call the vet?

BarkLogic products are made of non-toxic plant-based ingredients. Ingesting small amounts such as drinking some of the bath water while bathing or licking some of the spray off the coat should not be an issue. However, if your dog or puppy has ingested an entire bottle please contact your veterinarian to seek their advice and watch for any adverse reactions.

Can I use BarkLogic Products on my cat?

No. All BarkLogic products contain small amounts of essential oils, in percentages that are safe for dogs and puppies, however cats have a different physiology. Many essential oils, even in small amounts, can be toxic for cats since they have very sensitive livers that lack the P450 cytochrome metabolic pathway and they cannot metabolize most essential oils. If you are interested in using products with essential oils on your cat, always do so with the direction of your veterinarian.

Why do some of your products contain tea tree oil or eucalyptus oil? I heard they were toxic to pets.

In low concentrations Tea Tree Oil (Melaleuca), and Eucalyptus Oil are beneficial for the skin and coat, and also provide a refreshing natural fragrance. These oils are infused into our BarkLogic Clean & Clear Solution Set of products at very low concentrations and are therefore safe for dogs and their pet parents.

Do BarkLogic Shampoos contain sulfates?

No BarkLogic Shampoos and 2 in 1 Shampoos are sulfate free and SLS/SLES and ALS free.

Do BarkLogic products contain formaldehyde, parabens, propylene glycol, phthalates, or their derivatives or byproducts?

No, they do not. BarkLogic formulas are made with natural and non-toxic ingredients and do not contain harsh or unnecessary ones.

Where are BarkLogic products made?

All BarkLogic Products are manufactured in the U.S.A. in a top-of-the-lineFDA-registered manufacturing facility that specializes in natural and organic formulations.

Is BarkLogic Cruelty Free? Do you test on animals?

No. We never test on animals. All products are certified as cruelty free by PETA.

Is BarkLogic Vegan?

Yes. All BarkLogic product are certified as Vegan by PETA

Are your products safe for pregnant and nursing dogs to use?

Yes, they are. If you have any ingredient concerns, please contact your veterinarian prior to use.

What is the best way to store my BarkLogic Products?

Please store your products away from direct sunlight and high heat and freezing cold temperatures. Store the products at room temperature Don’t store excess products outside, in your garage or shed, shower or bathroom due to fluctuating humidity and temperatures

How long do BarkLogic products last?

If you store your products correctly (see # 12) they will last for several years. Since we make our products in very small batches based on demand, you can count 2.5 years from the date purchased.

Are BarkLogic products puppy safe?

Yes, they are.

What makes BarkLogic products better than other brands?

We use the finest non- toxic, gentle, and natural ingredients in all BarkLogic products because every dog and puppy deserveonly the best.

Our products are infused withpure essential oils, along with healing botanicals and antioxidants,which are gentle on the skin and coat to keep your dog clean andfeeling and looking great all year round.

How can I figure out what are the best products for my dog?

We have 4 Solution Sets. Our dog grooming sets are solution-based to help solvecoat and skin issues, and to improve the health and wellbeing of dogs and puppies.

  • Calming Lavender – Infused with soothing lavender essential oil which is perfect for high strung dogs and pups that do are nervous during tubby time. Lavender essential oil is known to have a calming and relaxing effect on people and pets.
  • Sensitive Skin Tangerine – Infused with healing tangerine essential oil and created for sensitive, dry, itchy skin. Tangerine essentialoil is known to increase circulation and decrease inflammation and is a mood booster.
  • Deodorizing Aloe & Flaxseed - Lemon. Infused with plant- based enzymes to break down the odor causing molecules on even the smelliest pup, along with purifying lemon essential oil which is known to be invigorating and clarifying.
  • Clean & Clear –Mint, Neem, Tea Tree, and Eucalyptus – A spicy and invigorating blend of essential oils to refresh and keep the coat clean and clear. These essential oils are known to keep the critters away, naturally,
Do you consider BarkLogic products to be aroma-therapeutic?

Yes, we do. We have intentionally infused BarkLogic products with pure essential oils to provide aromatherapy for pets and pet parents alike. All products are naturally scented with E.O.’s and do not contain artificial fragrances or perfumes.

LiceLogic

What are head lice and where do they live?

Head lice are human parasites. Human head lice live on the scalp and hair and feed on our blood. They cause itching, discomfort, and often one will feel like something is “crawling” their hair and scalp.

How do Head lice spread?

Headlice spreads quickly and easily and are primarily spread through person-to-person contact. Head lice are able to crawl very quickly, but they cannot hop, jump, or fly. They can also “trapeze” from one person’s hair to another’s with head-to-head contact, and they can also “drop” off the hair into a coat, hood, hat, or other surface.

How long do lice live off of the human head?

Not very long. Lice need a food source ( human blood) and the warmth of the scalp to thrive. Once they are off of the head, they can only survive 24-48 hours at the most.

Can my dog get lice from my kids?

No. Human head lice are species specific and stay on humans. Dogs’ and other creatures have their own species-specific types of lice and parasites.

What are nits?

Nits are lice eggs, and are quite small and uniform in shape. They vary in color after hatching. Nits are generally white, off-white, or greyish, and oval-shaped. Female lice lay their nits at an angle on the hair shafts closest to the scalp where the warm body temperature is able to keep them warm, while they incubate, until they hatch into baby lice, also called nymphs.

How big are lice and nits? And can I them easily?

Below is the average size of a louse and lice egg (nit). You can see them with the naked eye, but you have to know what you are looking for. Lice crawl quickly so you need to inspect the scalp and hair closest to the scalp. The nits are “glued” onto the hair with nit glue, so they are stuck onto the hair shaft and will not blow away or fall off.

How do I do a headlice check?

Sit the subject on a chair under bright light. Day light works well too. Part the hair and closely examine the hair closest to the scalp, especially the first 1/4 to 1/2 inch. Check the entire head and scalp, because often lice infestations are localized in only one area of the head, such as behind the ears or nape of neck, especially when the lice infestation is just beginning. Run a nit comb through the hair starting at the scalp, and inspect the lice comb carefully for lice and nits. Magnification glasses are very helpful.

How do I get rid of Lice?

Lice needs to be treated. It will not go away on its’ own. An effective lice shampoo or lice spray is the best way to get rid of lice along with nit combing.

What are the different types of lice treatments available?

There are many types of lice treatments on the market and they fall into 3 main categories.

1) There are over the counter Lice Shampoos like Nix and Rid. They are pesticide based and can be toxic, and lice treatment has to be spaced 7-10 days apart. These OTC lice shampoos are not optimal since science has recently shown lice have become immune to the active ingredients in these products, which can also be neurotoxins.

2) There are prescription-based lice treatment shampoos, rinses, and sprays and those also contain pesticides which are newer and stronger, so lice are not as resistant to them, however they are also neurotoxins and not safe for repeat and frequent use.

3) This last option is a parent favorite – natural lice treatments that do not contain harmful pesticides. These natural lice products usually contain plant-based enzymes and essential oils which physically attack the louse’s exoskeleton, the hard crunchy shell on the outside of the louse’s body. Good natural lice products are highly effective and are safe for repeat use, even daily use as needed, since they are only toxic to lice and nits, and not to humans. They are also eco-friendly and much more pleasant to use.

Can the nits be washed out of the hair?

No. Nits are “glued” into the hair and will not fall off or be washed away. They need to be removed manually with a sturdy nit comb like the LiceLogic Eliminator Nit Comb, or with a strand-to-strand technique using the fingers.

Are lice contagious?

Yes. Lice spreads very quickly among children and families. One child with a case of head lice can trigger an entire school classroom or camp lice infestation. Also, it is typical for family members to get lice from the infested person, usually a child between the ages of 3 – 12, who is in school, camp, or group activities like gymnastics or baseball, to name a few examples.

Should I treat my entire family?

Not necessarily, but you need to do frequent lice checks on each member of the family, and caregivers, while treating the infested person.

Do natural lice products really work?

Yes, they do. In fact, they work much better than the Over-the-Counter Lice products and the Prescription based lice products, since lice cannot become immune to enzymes and essential oils. Natural lice shampoos can also be used daily until all the lice and nits are gone, with no required waiting time in between treatments. Not all natural lice products are created equal though, so do your research as they are not found in most stores and need to be ordered online.

Where to Find Us

Church Street Station, P.O. Box 2617
New York, New York 10008

Call us - 888.997.4442

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